Comprehensive customer-centric design Tools for Every Need

Get access to customer-centric design solutions that address multiple requirements. One-stop resources for streamlined workflows.

customer-centric design

  • Use Dovetail to turn customer conversations into insights quickly and efficiently.
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    What is Dovetail?
    Dovetail is a comprehensive tool designed for transforming customer interactions into valuable insights. Utilizing advanced AI technology, it converts calls, documents, and user feedback into structured data, creating a centralized knowledge base. Businesses can integrate various data sources to streamline and enhance customer research efforts. Users can quickly identify patterns and trends within their data, driving innovation and strategic planning. Additionally, Dovetail supports collaboration, ensuring all team members are aligned with customer insights. It's ideal for product managers, marketers, and designers who seek to understand and respond to customer needs effectively.
    Dovetail Core Features
    • AI analysis
    • Data integration
    • Automated transcription
    • Insight tagging
    • Collaborative tools
    • Report generation
    Dovetail Pro & Cons

    The Cons

    Not open source, limiting customization and community contributions.
    No publicly available GitHub repository for the product.
    No dedicated mobile apps for Google Play or Apple App Store.
    Does not currently offer AI agent capabilities for autonomous task execution.

    The Pros

    AI-powered automatic analysis of customer feedback accelerates insight generation.
    Integrates with popular collaboration tools such as Slack and Microsoft Teams.
    Supports multiple data sources including interviews, surveys, documents and calls.
    Trusted by leading global companies, offering enterprise-ready security and scalability.
    Reduces workload from manual data processing and allows focus on building products.
    Dovetail Pricing
    Has free planYES
    Free trial details7-day free trial for Professional plan
    Pricing modelFreemium
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequencyAnnually

    Details of Pricing Plan

    Free

    0 USD
    • 1 project
    • Unlimited transcription
    • Unlimited integrations
    • Unlimited file uploads
    • Automatic summarization
    • Highlights key moments
    • Auto tags highlights
    • Auto-import and store calls, docs, and survey responses
    • Transcribe conversations in over 40 languages, and detect speakers
    • Save highlights across video, audio, documents, and notes
    • Share auto-generated highlights with your team via Slack, Notion, and more

    Professional

    29 USD
    • Unlimited projects
    • Unlimited viewers
    • 250 data points/month in Channels
    • Everything in Free, plus:
    • Global semantic search
    • Thematic classification
    • Auto creates insights
    • Ask your data and insights anything
    • AI summarized results linked to real customer feedback
    • Customize your workspace with folders, filters, and views
    • Create project overviews and share in-depth findings as insights
    • Store, track, and recruit over 3m people to talk to, worldwide

    Enterprise

    Contact sales USD
    • Unlimited everything
    • Scale insights org-wide with Enterprise-grade features, access controls, and standardization
    • Chat with your data in Slack
    • Automated insights digests
    • Video, audio, and text redaction
    • Discover insights with conversational AI in Slack and Microsoft Teams
    • Configure automated text and audio digests with relevant updates
    • Redact video, audio, and text within transcripts to protect privacy
    • Control permissions with user roles, groups, and granular access control
    • Standardize tags, fields, and templates across the workspace
    • Enable stakeholders to self-service insights with homepage and search
    Discount:Save 25% when paying yearly
    For the latest prices, please visit: https://dovetail.com/pricing
  • Composable and intelligent open finance platform for future-ready financial technology solutions.
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    What is eMACH.ai?
    Intellect’s eMACH.ai is an Enterprise Connected Intelligence Platform based on First Principles Thinking. It allows financial institutions to develop competitive, future-ready technology solutions by focusing on customer-centric events throughout their financial journey. By utilizing this platform, financial offerings can be orchestrated to ensure regulatory compliance and customer satisfaction. Designed principles of eMACH.ai assist banks with agility, flexibility, and composability.
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