Sponsored by Elser AI - All-in-one AI video creation studio that turns any text and images into full videos up to 30 minutes.
Elser AI - All-in-one AI video creation studio that turns any text and images into full videos up to 30 minutes.
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Ultimate help desk solution Solutions for Everyone

Discover all-in-one help desk solution tools that adapt to your needs. Reach new heights of productivity with ease.

help desk solution

  • LiveAgent

    LiveAgent is an AI-powered customer support tool enhancing communication via multiple channels.
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    What is LiveAgent?
    LiveAgent is an AI-assisted customer support platform designed to consolidate all customer communications into one interface. It offers live chat, email, call tracking, social media integration, and a comprehensive help desk solution. The AI capabilities assist support agents in resolving customer queries faster by suggesting automated replies and categorizing tickets. This ensures higher efficiency in handling customer issues, improves response times, and enhances overall user experience.
    LiveAgent Core Features
    • Live chat support
    • Multi-channel ticketing system
    • Call center support
    • Social media integration
    • Knowledge base and FAQ management
    LiveAgent Pro & Cons

    The Cons

    No indication of open source availability which limits customization and transparency.
    No explicit mobile app links found for Google Play or Apple App Store.
    May have a learning curve due to extensive features and integrations.
    Pricing details need to be checked on the website for suitability to small businesses.

    The Pros

    Comprehensive omnichannel customer service platform with over 130 ticketing features.
    Fastest implementation software according to customer reviews and awards.
    AI chatbot integration to automate and streamline customer interactions.
    Offers a built-in call center with advanced call management features.
    200+ integrations with popular business tools and platforms.
    Customization options including templates and knowledge base articles.
    Offers 24/7 customer support and a no setup fee policy.
    LiveAgent Pricing
    Has free planYES
    Free trial details30-day free trial with a company email, no credit card required
    Pricing modelFree Trial
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequencyMonthly

    Details of Pricing Plan

    Smallbusiness

    9 USD
    • Ticketing
    • Live chat
    • Knowledgebase
    • Customer Portal
    • Contact forms
    • Automation rules
    • Integrations
    • Multiple language support
    • AI Answer Assistant
    • AI Chatbot

    Mediumbusiness

    24 USD
    • Everything in Small plan
    • Call center & IVR
    • Time Rules
    • Reports
    • Proactive chat invitations
    • Agent ratings
    • Sound configuration
    • Service levels (SLA)

    Largebusiness

    39 USD
    • Everything in Medium plan
    • SSO
    • Custom roles
    • Time tracking & Audit log
    • Facebook
    • Instagram
    • Twitter
    • Viber
    • WhatsApp

    Enterprise

    59 USD
    • Everything in Large plan
    • Almost unlimited
    • Dedicated account manager
    • Priority support
    • Assisted channels integration
    • Branding Free
    • Custom billing setup
    • Service review call and reports
    • Scheduled release management
    Discount:Limited offer prices with annual billing
    For the latest prices, please visit: https://www.liveagent.com/pricing/

  • Stonly Browser Extension

    Integrate contextual guidance easily with Stonly's Browser Extension.
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    What is Stonly Browser Extension?
    Stonly's Browser Extension allows users to embed the Stonly widget onto any webpage, providing contextual assistance and guidance. This extension makes it simple to implement interactive tutorials, embedded surveys, and step-by-step assistance without needing access to website code. Users can launch various triggers such as banners and icons, ensuring that help is always accessible and tailored to specific user needs on any site.
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